We want you to have a great experience shopping and refilling with us. If you can’t find the answer to your question, feel free to email us at firstname.lastname@example.org.
Where in Utah does Foster’s Refillery deliver?
We service Salt Lake, Davis, Weber, Wasatch, Summit, and Utah Counties. For better fuel economy we follow this schedule:
Utah and Salt Lake counties
Salt Lake, Davis and Weber counties
Salt Lake, Summit and Wasatch counties
How do I know when my order will arrive?
You will receive an email with your delivery date, and another email after your order has been delivered.
How do the subscriptions work?
We offer a subscription option for our refill products. These products include household essentials like soap, laundry detergent, lots of purpose cleaner etc.Subscription products are delivered in bulk containers that you can use to refill dispensers around your house. Once those bulk containers are empty, leave them outside before your next delivery and we will pick them up to sanitize and refill, and drop off a freshly filled container at your doorstep. We will email you a day before your delivery to remind you to put empty containers outside for us.
How do I change the frequency of my subscription?
You can change the delivery frequency two different ways:
- Email us at email@example.com and tell us what you would like to change the subscription frequency to.
- Cancel your subscription and re-subscribe and re-choose your delivery frequency.
What is a refillery and how are we different?
A refillery helps reduce single use plastics. Rather than throwing away various household and personal hygiene product bottles, you refill them. We are different because we are a delivery service. We expanded on this closed-loop system, but made the process more convenient.
Are all deliveries made by bike?
No. We do bike deliveries, weather permitting, in the Salt Lake City Proper area– west to Redwood Road, and south to 3900.
What if I have special instructions for delivery?
Add your delivery instructions to the checkout form in the space provided.
How will I know when my order will arrive?
We will send you an email detailing when your order will be delivered, and another one after the delivery is completed.
How will I know when to put my empty refill containers outside
We send you an email the day before your delivery to remind you to put any bulk refill containers outside for us to pick up. 🙂
Do you have a brick and mortar store that I can refill at?
Not at this time.
Do you sell gift cards?
Yes! Click here to get your virtual gift card.